I just love people like that. "I'm sick, and I was too stupid to try and call ahead like everyone else did, so now I'm going to take it out on the nearest available easy target." Well done for delivering some karma to that gentleman, I personally hate it when I see people like yourself (or waiting staff, or anyone else who deals directly with customers) picking up abuse for a mistake they never even had the chance to make. It sickens me, if I'm honest.
ilikeblamingcrap
i always ask that question when i wake up. then one word rings in my head for ten minutes; NO!
MagicalSarai
I ask myself the same question, and then I always get one resounding answer that comes with it: "Yes, you must put those people in their place." I smile and the world is good.